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Maple Grove Hospital is about more than medical care for this volunteer
by Sara Olstad



Sometimes tragedies can evolve into new, positive experiences. This is true for the life of Maple Grove Hospital volunteer Tossa Edorh.

This past March, while Tossa was away in Africa, his wife suffered a miscarriage. She was taken to Maple Grove Hospital, even though she had never been there before, and underwent surgery. When he returned, she told him all about her experience with the hospital. The staff kept her comfortable and provided quality care, far surpassing her expectations.

“She told me about how comfortable she was, how relaxed the environment was and the treatment,” he said. “She didn’t feel like she was in a hospital and so that made me want to … volunteer here”

Tossa, a resident of Brooklyn Park, wanted to find out more about the hospital and was grateful for the care his wife received so he decided to start volunteering in May.

 

His story has touched many staff members. When he returned to volunteer for the first time, staff members remembered him and gave him hugs, Volunteer Coordinator Jennifer Nelson said.

“It really speaks to the quality of volunteers we get in here, like someone like Tossa, that they had such a good experience that they take it upon themselves to try to give back to the community,” she said.

Since then, he has also been impressed with the hospital and continues to volunteer in the emergency care center for four hours every Friday.

“Apart from the care, the whole environment doesn’t seem like you are in a hospital,” Tossa said. “It’s so relaxed. The whole lobby, guests come and you see there, it doesn’t feel like you are sitting at a hospital. That’s something really unique about Maple Grove Hospital.”

Described as “an asset to our team,” Tossa’s presence and dedication has been appreciated by the emergency department.

“He is very respectful and very pleasant. He’s kind of quiet, but he’s just such a professional, kind spirit,” said Robin Talley, an emergency department registered nurse and personal care facilitator.

Like other volunteers, Tossa is given a list of approximately 20 tasks to do each day that are requested by hospital staff. The list includes items such as stocking linens, checking equipment supplies to refill anything that is running low and making sure the department looks clean and organized. However, he also helps with miscellaneous tasks as needed. For example, he remembers one day when the nurses and other staff were all busy so he sat at the department’s front desk to direct patients. Opportunities like this allow him to “make a difference every day.”

“I feel great to come over here and help people, the same way they helped my wife feel the same comfortability and the same relaxed experience.”

For Tossa, volunteering has been life changing. “I decided not to go to school for anything else anymore, but coming here, volunteering, I see how I’m helping people, I think maybe I’m going to go to school in the medical field,” he said.


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