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Attentive and Convenient Emergency Care

Pam Hanson of Maple Grove is very thankful for having an Emergency Care Center in her community.  In early August, her son David who is developmentally disabled suffered a seizure during his normal bath routine.  Pam and her family rushed to the Emergency Care Center (ECC) at Maple Grove Hospital after David wasn’t responding or acting like his usual self.  When the Hanson family arrived at the ECC they were instantly checked in and the emergency care team sprang into action.  “They were asking all the right questions and involving me and my family every step of the way.  I was extremely concerned about my son but the ECC team helped to ease my worries with their medical expertise and compassionate care,” says Pam.  “Our family was impressed with how quickly David was assessed and how everyone including the physician’s assistant, nurse, technician and doctor worked so well together.  You could tell that the team truly cared about David and included our family in making decisions about his care plan.  It really helped set my mind at ease.  We are so thankful to have such a fabulous hospital so close to home,” notes Pam.

Incidentally only a few weeks later Pam herself came into the ECC with severe stomach pains.  “I was in so much pain and something just didn’t feel right.  I knew I couldn’t wait any longer and needed to go to the hospital.  Once again we were seen quickly and the emergency care team listened to me and addressed all of my medical concerns,” states Pam.  “It was like déjà vu being in the Emergency Care Center again so soon after we had been there with our son.  Only this time, I was the one in need of care which was a whole new experience for me.”  Pam was suffering from gallstones and a serious infection.  She needed to be admitted to the hospital for surgery.  “It was comforting to know that I could stay in one building to get the medical care I needed.  I was able to make a quick and easy transition from the Emergency Care Center to another area within the hospital to undergo the surgery I needed to get better,” notes Pam.

“Our family is no strangers to hospitals and we continue to be impressed with the high level of compassionate care at Maple Grove Hospital.  All of the staff is so kind and caring.  Everyone from the person who cleaned my room to the food service staff asked ‘if I was comfortable or needed anything’.  I can’t tell you how much that meant to me and my family.  It’s a wonderful feeling to know that the people who are taking care of you truly do care about you and your family.  We are so appreciative of all the staff and volunteers at Maple Grove Hospital.  It’s a blessing to have such wonderful care so close to home.”